As the term suggests employee coaching is about coaching staff in the workplace. Increasingly organisations are recognising that coaching is an effective tool in managing the performance of employees and can be a powerful way of ensuring that staff are well motivated and perform to their full potential.
Some organisations are well developed in having coaching in place for their employees and can be regarded as having a ‘coaching culture.’ In such organisations coaching will be seen as an integral way of managing employees and there will be evidence of coaching from informal coaching conversations to help solve day to day problems to more formal coaching sessions at appraisal time or when there are specific performance issues to be addressed.
In such organisations managers will often see coaching as part of their own role as a manager, using it as one tool for getting the most out of employees. Other organisations will have a specified person employed internally with coaching skills who can then coach staff impartially without the risk that employees will have to ‘hold back’ in their conversations. For example an employee who is having a difficulty with their own manager may not be as open with their own manager as they would with someone from another department.
Some organisations choose to use external coaches to coach employees although the costs of this can be high and as such external coaches are tends to be used to coach more senior employees or teams.
Employee coaching can be beneficial for…
Effectively effectively managing employees on a day to day basis
Addressing under-performance and absenteeism
Gaining the commitment of employees to organisational change when employees need to adopt new ways of thinking and working
Conducting meaningful performance reviews/appraisals which secure the commitment of the appraisee