Should you carry out implicit informal coaching?
Should you carry out implicit informal coaching?
If you are fortunate enough to be equipped with the skills to coach you will probably naturally be on the lookout for ways to apply these to help people. But should your help be confined to formal explicit coaching sessions where you have agreed with your coachee at the outset that you will be coaching them?
There is often strong debate around this area and when I first trained, in a discussion around the ethics of coaching it was strongly argued that as a coach you should make someone aware if you are to start coaching them.
This argument was supported by examples of trainee coachees I knew who, in an effort to practice their skills, starting coaching unsuspecting friends, relatives and colleagues only to find that their coachees often responded with ‘you’re doing your coaching thing on me aren’t you?’ I know I have been the on the receiving end of such inexperienced interventions and whilst to some degree I know the coach is trying to help me I’m left thinking it is more for their benefit than mine. I think the important words here are ‘on me’ and perhaps if the coach really had their coachee’s agenda at heart those words might be replaced by ‘for me.’
One of the problems with implicit informal coaching and starting to use a coaching style with those people who wouldn’t normally expect it is that it represents a change in behaviour on your behalf and if you ask powerful questions can actually dramatically change the thinking of those you are coaching. So it is likely to be noticed. However does this mean you shouldn’t coach without permission?
do not come naturally to you a stilted stream of questions may sound more like an interrogation rather than a helpful dialogue.
Over the last few years as a coach my thinking has evolved in this area and particularly when I was introduced to the concept of
formal/informal and explicit/implicit coaching
If you have developed a set of skills and attributes which can help people you probably find that naturally you tend to listen more and ask more questions than dish out advice or tell. So like me you are probably faced with the decision, whether it is with friends, family or colleagues do you respond with an ill-thought out knee-jerk response which might just appease that person in the moment or do you give a more considered response which could actually help them move forward. This could be giving a positive affirmation to help raise their self esteem, a solutions-focused question to help them think about what they want rather than what they don’t want or helping them to re-frame the situation so they see it from another perspective.
Coaching doesn’t have to take long and take the form of a formal session. Even a few well thought out questions can help bring someone to a better place than they were before. In many cases if you were to suddenly ask someone during a casual conversation whether they would like coaching this would only lead into an irrelevant conversation about what you mean by coaching and only serve to break rapport.
In the workplace brief coaching conversations can have an enormous impact yet may not take the form of a formal explicit coaching session. For example when presented with a problem, instead of responding with a solution (which may or may not be appropriate), taking a implicit informal coaching approach may prompt you to ask questions to help them clarify the situation, establish what they want to achieve, what options they have and what action they think they would like to take thus helping them take ownership of the issue and empowering them to take action .
So in conclusion I believe it’s OK to use your coaching skills without necessarily shouting from the rooftops that you are about to coach however it is important that you bear the following points in mind:
- Ask yourself ‘for whose benefit am I taking this approach?’ If you genuinely want to help someone then this will be evident in how you ask questions and will perceived as ‘coaching for’ than person rather than ‘coaching on’ them.
- Is the person ‘coachable’ – will they appreciate being helped through finding their own solutions rather than you giving them advice?
- Be sensitive to the person you are coaching, gauge their responses, listen for feedback and if you sense that coaching isn’t the right approach hold back.
- Be aware of your own skills as a coach and when you have carried out an implicit informal coaching session review how out went. Did it feel like a natural conversation which genuinely helped the other person and decide what you need to do to improve your ability to help someone in a similar situation in the future.
Implicit Explicit Formal Informal Coaching
Approaches To Coaching
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